If you suspect abuse, neglect, or exploitation of a loved one in a long-term care facility, the Long-Term Care Ombudsman Program at CFPA can help.

State-certified advocates visit long-term care facilities to monitor conditions and care and provide advocacy for those unable to speak up for themselves. This program provides services in Peoria, Tazewell, Woodford, Fulton, Marshall, and Stark counties.

The Ombudsman works closely with the resident to protect their rights and bring about a resolution to their complaint by:

• Advocating to improve the quality of care and quality of life for residents
• Empowering seniors and adults with disabilities to self-advocate
• Provide information to residents about resident rights, long-term care options, supports and services in nursing facilities and in the community
• Investigate abuses to residents’ rights and complaints of physical abuse, sexual abuse, or neglect; ombudsmen work to resolve complaints of the residents
• Listen in order to understand the resident’s perspective
• Maintain confidentiality; ombudsman may not discuss or disclose any information without the resident’s permission

Ombudsman advocate for resident’s rights to: 

• Person(s) 18 or older who are a current resident
• Friends and relatives of persons who live in long-term care facilities
• Long-term care facility staff members and administrators with resident related concerns

For more information on resident’s rights or to report suspected abuse or neglect, call the Long-Term Care Ombudsman Program at 309-272-2917 to ensure quality of life and care.